Policies and terms

• Terms for households

  Using the home app: what it is, plans and payment, your content, and our responsibilities.

• Terms for trades (Fixture Pro)

  Using Fixture Pro and the directory: listings, prices, reviews, badges, invitations and Rounds Pro.

• Data processing agreement for trades

  How we process your customers’ personal data on your behalf (UK GDPR Article 28).

• Landlord and letting agency addendum

  Extra terms for let homes: roles, tenants’ data, repairs, compliance tools, agencies and statements.

• Privacy notice

  What we collect, why, who sees it, how long we keep it, and your rights.

• Cookies and storage

  Every cookie and browser storage item the apps use — all needed for the service; no tracking.

• Complaints

  How to complain about us, a trade, a review or a listing, and what happens next.

• Acceptable use

  What you mustn’t use the apps for.

• How reviews work

  Who can review, what we hold or remove, and how trades reply.

• What badges mean

  ID verified, Insured and Registered: what we check and when they expire.