Help
Downloading your data or deleting your account
Downloading your data gives you a copy of your home's records whenever you like, on every plan. Deleting your account removes it, and asks you to confirm it's really you first.
- Steps
- 5
Help
Downloading your data gives you a copy of your home's records whenever you like, on every plan. Deleting your account removes it, and asks you to confirm it's really you first.
Go to Account and, under Your data, choose Download your data.
Under What to include, choose Everything, or pick homes and areas. Pick one or more formats: Document (PDF), Spreadsheet (Excel) or Complete archive (ZIP).
Choose Create export. It's ready in about a minute for most homes; we email you, and each export can be downloaded for 7 days.
On Account, under Delete account, choose Delete account. Download your data first if you want a copy.
Enter your password, or choose No password? Email me a code instead and enter the code. Type DELETE, then choose Delete my account.
On Fixture Pro, Settings has Export my data or delete my account, which leads to the same two choices.
Adding a receipt or document to the item it belongs to means it's there when you need it: upload a PDF or a photo of the receipt, the manual or the warranty card, or scan paper pages into one PDF.
Inviting someone to your home lets a partner, family member or housemate see and add to its records
Send us a message and say what you were trying to do and which screen you were on.